Returns Information

You have the right to cancel your order within the cooling off period of 14 days, and you are entitled to receive a full refund of the purchase price. If you wish to return any goods you have purchased, you must contact us by email or phone to inform us of your intention to return the goods.

Returns

All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the Rumpus Resort box is properly protected with the plastic bag and bubble wrap provided.

Return items should be sent to: Rumpus Resort, Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5AA, UK.

The item(s) should be returned unworn and in perfect condition, with all designer garment tags still attached.

Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Please try all swimwear on over underwear and avoid contact with make-up, fake tan and other cosmetics that may transfer onto the garment.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product. Any hosiery must be returned in unopened packaging.

You will be responsible for the cost of your return.

How to Return an item?

Please contact us by email (help@rumpusresort.com) within seven days of receiving your order.

Within your purchase you will receive a return chart. Please complete this, indicating the reason why you want to send back your item(s).

Please note: we will recharge the card you made the initial payment for your goods with. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. When returning items we strongly recommend you obtain proof of posting as we can not accept responsibility for parcels lost in transit. You will be notified by email once your returned has been received and processed.