YOUR BASKET £0.00

You have no items in your shopping basket.

free worldwide shipping - orders over £100

FREE CLICK & COLLECT ON ALL ORDERS

Contact our style advisors on tel: +44(0)1625 539 985 (Mon-Sat 9:30am-5:30pm)

Rumpus Resort - Delivery


Delivery is FREE on all orders worldwide on purchases over £100. All UK postage on orders of less than £100 costs £2.95 and are sent by Royal Mail Recorded Delivery as standard. We also offer a next day UK delivery for an additional fee of £5.00 (excluding Fridays, weekends and UK Bank Holidays). Special orders on a Friday for a guaranteed Saturday delivery incur an additional £10 cost. For next day UK delivery orders must be placed before 3pm. Sunday delivery is not available. For the next day delivery service we will despatch by the Royal Mail Special Next Day Delivery Service. Orders over £100 will be sent Royal Mail 1st Class Special Delivery in a Rumpus Resort gift box and all jewellery comes with a fabric pouch or small box as appropriate. You will receive your purchases within 1-3 working days. Customers will be kept informed of any delays. Deliveries will require a signature; Rumpus Resort will send orders to an alternative address of your choice. After adding your BILLING address simply add a preferred SHIPPING address during the checkout stage and we will ship the goods there for you. Rumpus Resort delivers to many places as shown in the following price list:

Country 

Cost on Orders over £100 Delivery Times Cost on Orders under £100

Austria

Free   5-7 days  £5.95

Australia 

Free   7-9 days £5.95 

Belgium

Free  5-7 days  £5.95 

Bulgaria

Free  7-9 days  £5.95 

Canada

Free  7-9 days   £5.95

Channel Islands

Free  3-5 days   £5.95

Cyprus

Free  5-7 days   £5.95

Denmark

Free  4-6 days   £5.95

Finland

Free  5-7 days   £5.95

France

Free  4-6 days   £5.95

Germany

Free  4-6 days   £5.95

Greece 

Free  5-7 days  £5.95

Hong Kong 

Free  2-3 days   £5.95

Ireland 

Free  3-5 days   £5.95

Italy 

Free  4-6 days  £5.95 

Japan

Free  3-5 days   £5.95

Latvia 

Free  5-7 days   £5.95

Netherlands 

Free  4-6 days   £5.95

Norway 

Free  5-7 days  £5.95 

Portugal 

Free  4-6 days  £5.95 

Russia 

Free   5-7 days  £5.95

Slovenia

Free   5-7 days  £5.95

Singapore 

Free   5-7 days  £5.95

Spain 

Free  3-5 days   £5.95

Sweden 

Free   3-5 days   £5.95

Switzerland 

Free   5-7 days  £5.95

United Arab Emirates 

Free   3-5 days   £5.95

United Kingdom 

Free   1-3 days  £2.95

USA 

 Free 7-9 days   £5.95

 

Deliveries to countries outside of the EU may still be subject to local import taxes. All local import taxes are your responsibility where they apply. This may delay your delivery time and is not within our control.

Who We Use for Delivery

UK orders : shipped via the Royal Mail First Class Delivery service. We will inform you of your tracking reference by email when your order is dispatched if applicable.

Overseas orders : shipped via Royal Mail. If the value of the parcel is over £40 we will inform you of your tracking reference by email when your order is dispatched, otherwise it will be despatched as a standard airmail item and we will retain a proof of postage.

If Out at the Time of Delivery If your parcel requires a signature and no one is available at the time of delivery, you will be left a card. You will then be able to contact Royal Mail to arrange a second delivery or collect from the depot.

More...

The delivery of the goods shall be made by us or the carrier to the address for delivery shown in the order form. It is important for the address to be accurate. Please be precise with delivery instructions. Once the goods have been delivered in accordance with your instructions, you will be responsible. Thank you!

We will try our best to meet the delivery date given. If there are any changes to this we will keep you informed at all times. If we are unable to make delivery date we will contact you.

Do you Gift Wrap? Rumpus Resort believes every order is special. Whether it is for you or someone else we make sure your purchase is beautifully wrapped in our branded magnetic boxes with no additional charge (on all orders over £100). However if you wish to opt out of complimentary gift wrap, please advise in the 'comments' box during checkout.

Need Help? If you would like any help when ordering or have a query about your order, please email us help@rumpusresort.com or call +44 (0)1625 539 985 between the office hours of 9.30am to 5.30pm GMT Monday to Saturday.

If you wish to return any goods you have purchased, you must contact us by email or phone within 7 days to inform us of your intention to return the goods.You are entitled to receive a full refund of the purchase price if you return the goods to us in a saleable condition (with all tags attached) within 14 days. 

Returns

You are responsible for the cost of the return of your item (unless the item is deemed to be faulty).

All returns should be sent back to us in their original packaging provided. Please re-package your boxed/parcelled goods so that they are secure.

Return items should be sent to: Rumpus Resort, Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5AA, UK. Or if you are local to us, you can drop your return item to us directly at the shop.

The item(s) should be returned unworn and in perfect condition, with all designer garment tags still attached.

Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Please try all swimwear on over underwear and avoid contact with make-up, fake tan and other cosmetics that may transfer onto the garment.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product. Any hosiery must be returned in unopened packaging.


How to Return an item?

Please contact us by email (help@rumpusresort.com) within seven days of receiving your order.

Within your purchase you will receive a return chart. Please complete this, indicating the reason why you want to send back your item(s).

Please note: we will recharge the card you made the initial payment for your goods with. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. When returning items we strongly recommend you obtain a tracking number as we can not accept responsibility for parcels lost in transit. You will be notified by email once your returned has been received and processed.