Returns

If you wish to return any goods you have purchased, you must contact us by email or phone within 7 days to inform us of your intention to return the goods. You are entitled to receive a full refund of the purchase price if you return the goods to us in a saleable condition (with all tags attached) within 14 days of receipt of item.

****(this policy applies to all items online, including Sale items).

You are responsible for the cost of the return of your item (unless the item is deemed to be faulty).

All returns should be sent back to us in their original packaging provided. Please re-package your boxed/parcelled goods so that they are secure.

Return items should be sent to: Rumpus Resort, Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5AA, UK. Or if you are local to us, you can drop your return item to us directly at the shop.

The item(s) should be returned unworn and in perfect condition, with all designer garment tags still attached.

Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Please try all swimwear on over underwear and avoid contact with make-up, fake tan and other cosmetics that may transfer onto the garment.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

***PLEASE NOTE FOR HYGIENE REASONS WE CANNOT EXCHANGE/REFUND EARRINGS OR FACE COVERINGS***

Please note that we do not do exchanges, if you need another size/item please return your goods to us as per the instructions above and order the alternate item you would like from the website.

How to Return an item?

Please contact us by email (help@rumpusresort.com) within seven days of receiving your order.

Within your purchase you will receive a return chart. Please complete this, indicating the reason why you want to send back your item(s).

We will recharge the card you made the initial payment for your goods with. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. When returning items we strongly recommend you obtain a tracking number as we cannot accept responsibility for parcels lost in transit. You will be notified by email once your returned has been received and processed. Please note we do not refund postage costs.

 

Brexit

Now we have left the EU parcels going there may now be subject to customs checks, so may take a little longer than before. You may also incur tax & duty costs for which you are fully responsible. The amount will vary from country to country. 
We deduct the UK tax from your item at point of checkout to compensate for you having to pay local taxes. 
If you have not received your item within 14 days of placing your order please contact us so we can investigate further. 
** Please note that if your parcel is unclaimed (owing to unpaid tax and duties) and returned to us we will deduct the cost of our postage at point of refund.